Electronic Bench Technician

Qualifications: High school diploma or GED preferred.
Technical school or formal apprenticeship may be required.
Certification in an electronics technical field Adept at using Microsoft spreadsheets.
May require the knowledge, skills, and abilities to work with personal computers, AV systems, player tracking card systems, gaming devices, safety equipment, etc.
Knowledge of various types of electronic gaming equipment used on casino floor and demonstrate the skills and ability to diagnose problems, take corrective action necessary, and ensure device is operational as quickly and efficiently as practical.
Requires in-house training as a gaming device technician apprentice or previous technical experience at another casino.
Must be able to work effectively with peers, staff members, and regulatory agency personnel.
Strong written and oral communication skills required.
Essential Job Functions: Solve problems and deal with a variety of situations where only limited standardization exists.
Reads and interprets a variety of detailed schematics, technical manuals and illustrated parts breakdown to isolate problem components furnished in written, oral, diagram, or schedule form.
Knowledge of using heat guns, soldering iron, rework station, multi-meter, ESR meter, Oscilloscope, and other electronic repair tools.
Knowledge of using different software updating programs from various vendors to update all slot hardware/firmware.
Locate and perform Firmware updates on bill validators, iView controllers, smart button panels and printers.
Repair monitors including recapping A/D boards and power supplies as well as replacing backlight systems when they cease to function.
Repair/maintenance of bill validators to ensure correct operation.
Maintain an inventory of good parts and supplies like capacitors, monitors, buttons, com cables, harnesses, card readers, power supplies, spare reel parts, mikohn boards, controllers, player tracking components, light bulbs, printers.
Troubleshoot and repair printers and update firmware using specific software.
Maintain a log of parts ordered as well as parts repair cost analysis.
Locating parts and requesting quotes from vendors and third-party suppliers Create test fixtures to troubleshoot components (power supplies, card readers, com cables, monitors) Coordinate with Slot Technical Manager, Project Coordinator and Purchasing Manager to maintain inventory and request purchases.
Coordinate with vendors to make sure the latest software/firmware is available to slot techs to maintain games.
RMA parts in need of repair under various maintenance agreements Performs various types of diagnostics and repairs to correct mechanical, electrical, and electronic failures to the component level; troubleshoots via reading and identifying components within schematics; monitors and tracks all malfunctions to include the cause, repair and parts involved.
Knowledge of making board level electronic repairs, including surface mounted components.
Maintain a control influx of bad parts, troubleshoot and repair for stock replenishment.
Proficiently identify components by design, type and rating from component markings or schematic callouts.
Remedy Repairs and Maintenance expenses through strategic component repair verses assembly reordering.
Complete moderately complex administrative paperwork.
Skill in operating business computers and office machines, including in a Windows environment.
Ability to work in a fast paced, multi-tasking environment, at times, under levels of stress.
Ability to wear/use communication devices such as earpiece/radio device, handheld tablets, or other forms of service communication devices.
Knowledge of basic manual hands tools, i.
e.
hammer, screwdriver, socket sets, wrenches, etc.
and of electronic and mechanical troubleshooting methods and techniques.
Must portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
Understand and comply with established appearance standards.
Understand and comply with the attendance policy of the casino.
Understand and comply with the Eye-Hi-Goodbye program.
Communicates effectively and attends to each task in a friendly and courteous manner.
Understands and complies with casino and departmental directives, policies, and procedures.
Communicates effectively and attends to each task in a friendly and courteous manner.
Understands and complies with casino and departmental directives, policies, and procedures.
Must be knowledgeable of all applicable gaming and/or control regulations.
Regular attendance is required.
Core Competencies & Equipment Knowledge: Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or team members; listen well.
Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self reliance; identify own areas of opportunity and set and monitor self-development goals.
Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
Flexibility: Able to remain open-minded and change opinions based on new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
Respect: Able to adapt behavior to others? styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce.
Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices.
Team Centered- Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
Equipment Knowledge-Able to operate various types of office equipment including, but not limited to; personal computers, printers, 10 key adding machines, copy machines, FAX machines, telephone, typewriter, and other departmental related systems, as well as heat guns, soldering irons, rework stations, multi-meters, ESR meters, Oscilloscopes, and other electronic repair tools.
Physical Demands & Work Environment: The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.
Regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
Must be able to lift a maximum of 30 lbs and push, pull, or drag up to 100 lbs.
Requires close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
While performing the duties of this job, the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands.
The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke.
The team member may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members.
The noise level in the work environment varies from moderate to loud.
Flashing lights from slot machines and band lighting.